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Human Resources

- Code of Conduct: Briefs - prepared by student Sameen T
- Costing involved in Recruitment Process: Sample
- How to attract candidates, recruit and select them? Handout
  (Courtesy: Government of Tasmania)
- KPIs for a Call Centre Operator: Some examples (Courtesy: Talkdesk)
- Legislations affecting HR
- Recruitment Process: A Flow Chart (Courtesy: Lancaster University)
- Staff Recruitment Process: A quick overview with example
  Part 1, Part 2, Part 3 and Part 4
For CA students only (Password protected files)
- Develop and Manage Performance-Management Process: Notes
- BSBHRM501A Lecture Handouts Part 1, Part 2 and Part 3

Templates, Links and Samples
- Diversity Policy: Sample
- Email to Announce New Hire: Link 1
- Employee Assistance Program (EAP): Link 1 and Link 2
- Employment Contract: Template
- How to convince boss to hire new staff?
- Induction Checklist: Template (Courtesy: Govt. of South Australia)
- Induction Plan: Template
- Interview Guide: Template
- Interview Plan: Sample
- Job Description: Template
- Job Description: How to write one?
- Job Advertisement: Template
- Job Advertisement Sample (Courtesy: Target)
- Job Description: Customer Service Rep (Courtesy: Reckon Australia)
- Job Description: Sandwich Artist & Managers (Courtesy: Subway Australia)
- Learning Organisation: Link 1, Link 2, Link 3, Link 4
- Letter of Offer: Template (Courtesy: Fair Work Ombudsman)
- Letter to Unsuccessful Candidate: Template (Courtesy: Fair Work Ombudsman)
- Option Proposal: Sample
- Performance Appraisal: Sample
- Performance Appraisal: How to conduct an effective one? Video
- Performance Appraisal: Addressing poor performance Video
- Performance Management / Improvement Plan: Template
- Performance Management System: Examples, Definitions, Full Handbook
- Performance Review: Form
- Poor Performance: How to deal with? Video
- Recruitment: Selection Report Sample
- Recruitment: Flow Chart
- Recruitment Cost Analysis: Sample
- Recruitment Schedule/ Steps Involved
- Recruitment Schedule: Template
- Return to Work Program: Template
- Service Level Agreement: Flowchart1, Flowchart2
- Service Agreement: Sample
- Staff Recruitment Proposal: Sample
- Staffing Management Plan or Staffing Plan: DOC File
- Strategic Workforce Planning: Case Studies (Courtesy: The Conference Board)
- Workforce Mobilisation: Link 1, Link 2
- Workforce Planning: Case Studies
- Workforce Planning: Communication Strategy Template
- Workforce Planning: Risk Management/ Contingency Plan Template
- Workforce Plan Proposal: Presentation Template
- Workforce Planning Report: Sample
- Workforce Relations: The Elements, Employers' Checklist
- Workplace Relations Tribunal: What it is and how it can assist?
Student FAQs
Qs 1. Which methods are used to determine staffing requirements?
Ans Staffing requirements can be determined by various methods eg Scenario planning, Budget and business plan demand forecasting, Managerial or expert judgement demand forecasting, Ratio trend analysis demand forecasting, The Delphi technique, The nominal group technique etc.

Qs 2. What should be included in appraisal document?
Ans. Please download the PDF.

Qs 3. What are the basic components of a Policy Document?
Ans. Policy document (in general) should have: Introduction, Commitment, Principles, Legal Framework, Objectives, Roles & Responsibilities, Monitoring & Evaluation and Review.

Qs 4. What should be considered while making changes to policies?
Ans. Please download the PDF.

Qs 5. How can I estimate the period of absence, while preparing the return to work program?
Ans. Please download the PDF.

For TUni students only (Password protected files)
BSBHRM501: Manage human resources services
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBHRM506: Manage recruitment selection and induction processes
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBHRM512: Develop and manage performance-management processes
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBHRM513: Manage workforce planning
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBWRK510: Manage employee relations
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBHRM502: Manage human resources management information systems
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBHRM507: Manage separation or termination
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBHRM509: Manage rehabilitation or return to work programs
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

BSBHRM510: Manage mediation processes
- Lecture Handouts Session 1
- Lecture Handouts Session 2
- Lecture Handouts Session 3

For Greenwich students only (Password protected files)

BSBHRM512: Develop and manage performance management processes
- Assessment Tasks: Summary
- Lecture handouts: Session 1
- Lecture handouts: Session 2
- Lecture handouts: Session 3
- Lecture handouts: Session 4
- Lecture handouts: Session 5

Recommended Reference Books
- Armstrong, M., Performance Management: Key Strategies and Practical Guidelines
- Daniels, A., Bringing out the best in people
- Rothwell, W. and Sredl, H., The ASTD Reference Guide to Professional Human Resource Development Roles and Competencies
- Tovey, M., Uren, M. and Sheldon, N., Managing Performance Improvement


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